oasiskruto.blogg.se - Refund on steam purchase

Don’t make promises you can’t keep, but do let your users know what to expect, especially if your game relies on hosted servers that customers will no longer be able to access.įrequently Asked Questions Q: What about Free to Play games?Ī: Treating customers fairly is the most important thing to us, so we ask that you give your customers at least 90 days notice before retiring a Free to Play game. Communicate the change to your customers - It’s important to explain the situation to your customers.

You will need to get a list of unsold keys from each of your retailers and ban them using the Ban CD Key Tool It’s not OK to continue selling Steam keys if the game is no longer listed on the Steam store.

Contact other retailers if you sell your product via Steam key - If your title is no longer sold on Steam, it should also be retired from any other stores where you sell Steam keys, including retail and your own website.

How we handle the situation depends on context- how long have you been selling the game? Why do you need to stop selling it? Does it rely on servers or other functions that customers will no longer be able to access? Did you lose the rights to distribute the game? What is your timeline? Once you contact Valve, we’ll hide the purchase option and take other appropriate steps as needed.

Contact Valve via this request form - When you contact us, please provide as much background as possible.

Removal ProcedureHere are some details on the process: Are you acting based on an emotional response to negative feedback, or is retiring your game the appropriate next step? We take our relationship with customers seriously, so if you choose to cancel development of a game and retire it from the store, we will not republish it again later and we may offer refunds to any users who purchased it.

Our biggest priority is making sure customers are treated fairly, so please follow the steps outlined below.īefore reaching out, take a moment to carefully consider whether or not pulling your game down is actually the right choice. This documentation will be helpful if you are cancelling or retiring a game, or if you have lost distribution rights and need to stop selling a title. OverviewIf you need to stop selling your product for some reason, Valve can help you make the necessary changes. Setup instructions for the VR arcade model Setup instructions for the PC Café model (incl. PC Café Requirements and Sign Up Instructions How to load and run games on the Steam Deck Dev-Kit Steamworks API Example Application (SpaceWar)ĭistributing Open Source Applications on Steamĭebugging Windows Games on a Steam Deck Dev-kit Steam Input Gamepad Emulation - Best PracticesĮvents and Announcements Visibility Stats Reporting Creating Bundles Across Multiple Developers/Publishers - Betaīroadcasting a Game Demo to the Steam Storeīroadcast Moderation and Adding Moderators